Returns & Exchanges

RETURNS 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Customers are responsible for all returns. We will send you a return label however the shipping fees will be deducted from the Refund amount.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can click the link Start Return Process, or you can contact us at info@dellezfashion.com

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dellezfashion.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as undergarments, underwear and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Items must go through the return process. Once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the amount minus the shipping fees on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dellezfashion.com.

We are a revolutionary tall clothing brand designed exclusively for women 5 ft 9 inches and taller.

We understand the challenges faced by the taller population when it comes to finding well-fitting clothes and we are here to provide the ultimate solution in a very stylish way!

Our clothing is not just made longer, but correctly proportioned to fit a tall woman's body.

At Dellez, we believe that women should stand tall and refuse to compromise on style and that being tall is something to embrace and celebrate.

Our mission is to bridge the gap between tall women and stylish clothing and encourage women to feel good about what they wear through our brand.

Shop Tall